Troubleshooting

When Emailing us for support:

Let us know what operating system you are using and which version of the operating system. For example, Windows version, Mac OSX version, Phone type.

To make turnaround faster, please send a copy of your OpenVPN log file with your support email. This will tell us what’s happening on your end of the connection. See this page for instructions on how to get and send the log file.

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These OpenVPN troubleshooting tips span almost 20 years.  Some are still relevant and others are obsolete.

 

They are presented here for historical purposes.


Using OpenVPN with Windows Vista
Using OpenVPN with Windows 7
Using OpenVPN with Mac OS X
Checking your connection
Troubleshooting OpenVPN
Virtual Machine VPN
Disabling the UAC in Windows 7
Disabling the UAC in Windows Vista
Set up PPTP VPN service on Mac OS X
Auto connect with OpenVPN and Windows
Configure L2TP VPN on a Mac
Configure L2TP VPN on Android devices
Configure L2TP VPN on iPhone and iPad
Prevent TLS retry in OpenVPN
Access L2TP/IPsec in Windows
Reset Android credentials storage
Kindle Fire PPTP & L2TP setup
Kindle Fire OpenVPN Setup
Prevent DNS and IPv6 Leaks In Windows 10
Windows 10 Phone VPN

VPN speed testing

Prevent a VPN drop from showing your real IP
Turn off geolocation on your phone
Turn off geolocation in Windows 10
Create a Linux VPN Kill Switch
Use Windows to Create a VPN Router

Setting Up WireGuard on Windows

 

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